Broadcast Insights Service Terms

1. Service description

Broadcast Insights provides evidence-supported program review and competitive broadcast intelligence. The service temporarily processes publicly receivable or customer-authorized broadcast audio to produce structured analytical data, including timing, classification, music, advertiser, promo, imaging, commercial, local-service, and programming-event information.

Broadcast Insights provides analytical reports and related data products. Broadcast Insights does not provide official station logs, ratings records, listener data, legal records, FCC records, traffic affidavits, proof-of-air affidavits, or guaranteed verbatim reconstructions unless a separate written agreement expressly says otherwise.

2. Order approval and project scope

Each project is governed by the approved quote, order confirmation, statement of work, invoice, or written project approval. The order may define the target stations, market, broadcast date, hour or daypart, report package, turnaround, delivery method, payment terms, and any special customer instructions.

Work outside the approved scope may require a separate quote or written approval.

3. Source audio and program monitoring authorization

Customer-provided audio, logger exports, customer-site program monitoring projects, and customer-authorized program monitoring requests must be submitted or authorized by a party with the rights, permissions, consents, licenses, or lawful authority necessary to provide the material, operate the program monitoring workflow, or request the analysis.

Broadcast Insights may reject, pause, or delete submitted materials if Broadcast Insights believes the materials create legal, contractual, privacy, technical, security, or rights-clearance concerns.

4. Internet streams and source restrictions

Internet stream monitoring may be discussed when appropriate, but it is subject to source availability, stream reliability, source terms, access restrictions, timing requirements, and intended use. Customer must not use Broadcast Insights to bypass access controls, subscription restrictions, technical restrictions, or source terms that prohibit the requested monitoring or processing.

5. No competitor audio redistribution

Competitor-intelligence reports are designed as analytical documentation, not audio redistribution. Broadcast Insights does not sell competitor audio, provide competitor playback, publish competitor clips, provide downloadable competitor airchecks, or maintain a customer-facing competitor audio archive.

Source audio may be retained temporarily for processing, quality control, troubleshooting, and evidence verification, then deleted under the applicable retention policy.

Competitor-intelligence source audio and related processing materials are handled as confidential project materials and are not provided to other customers or clients.

6. Authorized station-audit audio

Playback-enabled aircheck or station-audit features are intended only for owned-station, subscriber, or otherwise authorized station-review workflows. Customer is responsible for ensuring it owns, controls, licenses, or is otherwise authorized to use any audio made available for internal quality assurance, programming review, talent coaching, traffic review, or station-audit purposes.

7. Program Monitoring Appliance rental and deployment

When a project requires local monitoring, Broadcast Insights may provide a Standard Program Monitoring Appliance or quote an Advanced Program Monitoring Workstation. Appliance deployments are subject to availability, approved project scope, customer location requirements, shipping schedule, and any rental, deposit, lease, or replacement-cost terms stated in the applicable quote or order.

For the Standard Program Monitoring Appliance, customer is responsible for providing power, Ethernet/network integration, suitable antenna placement, tuner setup assistance, local technical support, and reasonable physical care of the equipment during the deployment. Local setup may include connecting the antenna, powering the tuners and workstation, tuning assigned stations, verifying reception, connecting monitor/keyboard/mouse for initial setup, and coordinating remote support access where available.

Unless the quote states otherwise, the Standard Program Monitoring Appliance has a one-week minimum deployment. Starting rental terms are $650 for the first week including setup/configuration, $395 per additional week, shipping billed separately or at cost, and a refundable equipment deposit or replacement authorization typically between $1,750 and $2,000. Broadcast analysis, report packages, custom interpretation, expedited delivery, and recurring monitoring services are quoted separately.

Customer may not modify, open, rewire, reverse engineer, repurpose, loan, sublicense, or use the appliance outside the approved project scope. Customer is responsible for loss, theft, unreasonable damage, missing accessories, late return, or unauthorized use as stated in the applicable order.

8. Accuracy, evidence, and report interpretation

Broadcast Insights uses reasonable efforts to reconstruct and classify broadcast content from available audio and supporting evidence. Reports may contain omissions, classification errors, timing variance, incomplete identifications, missed elements, or other errors, especially where audio overlaps, transitions rapidly, is partially obscured, is compressed, contains music beds, has poor reception, or lacks clear recognition or transcription evidence.

Reports are intended for broadcast intelligence, programming review, coaching, competitive analysis, and market research. Customer is responsible for reviewing and independently validating reports before relying on them for business, legal, financial, regulatory, sales, operational, or programming decisions.

9. Permitted use of reports

Unless an order states otherwise, Broadcast Insights reports are licensed to the customer for internal business review and authorized stakeholder use. Customer may not resell, republish, sublicense, scrape, reverse engineer, publicly post, or use Broadcast Insights reports, data, methodology, or report packages to build, train, benchmark, or improve a competing analytics product without written permission.

Project-based use and sharing. Unless otherwise stated in the applicable quote or order, Broadcast Insights reports and deliverables are licensed for use by the purchasing customer in connection with the specific customer, client, station, market, matter, or project for which the work was ordered. The purchasing customer may share the deliverables with employees, owners, advisors, consultants, attorneys, contractors, or the named client or organization reasonably connected to that project.

Reports, data, findings, screenshots, excerpts, summaries, exports, and report links may not be resold, sublicensed, publicly posted, reused for unrelated clients or projects, incorporated into a separate commercial product, or presented as white-label work without written permission from Broadcast Insights. Expanded use, white-label use, resale, public presentation, or multi-client use may require a separate written agreement or additional fee.

Station names, program names, advertiser names, trademarks, and call letters may appear for identification and analytical reference only. Broadcast Insights is not affiliated with, sponsored by, or endorsed by those entities unless expressly stated.

10. Confidentiality and report access

Customer orders, private report links, non-public customer instructions, unpublished analysis, pricing, source materials, project communications, and report contents are treated as confidential business information unless the parties agree otherwise.

Information associated with one customer engagement is treated as private and confidential and is not shared with any other customer or client. Broadcast Insights does not disclose customer project information, report contents, station strategies, findings, or related materials outside the applicable customer relationship except as necessary to provide the requested services or comply with legal obligations.

Customer is responsible for controlling report access within its organization and among authorized stakeholders. Customers should not forward private report links, credentials, source materials, or unpublished analysis outside the intended audience without appropriate authorization.

11. Payment terms

Standard one-hour report packages may require payment in full before processing begins. Custom, daypart, comparison, morning-show, recurring-monitor, or expedited projects may require a deposit before work begins, with the balance due before final report delivery. Monthly monitoring, prepaid credit blocks, and recurring service packages are generally billed in advance unless otherwise approved in writing.

Extended invoice terms are available only for approved accounts. Broadcast Insights may withhold final delivery, pause work, or disable access for unpaid invoices or overdue balances.

12. Refunds, cancellation, and delivery

Because reports involve time-sensitive processing and digital deliverables, fees may be non-refundable once processing begins unless the order states otherwise. Delivery dates and turnaround targets are estimates unless expressly guaranteed in writing.

13. Limitation of liability

To the maximum extent permitted by law, Broadcast Insights is not liable for indirect, incidental, consequential, special, punitive, lost-profit, reputational, business-interruption, or similar damages arising from the services, reports, data, omissions, delays, or errors. Unless a written agreement states otherwise, Broadcast Insights’ total liability for a project is limited to the amount paid for the specific order giving rise to the claim.

14. Changes to these terms

Broadcast Insights may update these Service Terms from time to time. The version in effect when an order is approved governs that order unless the parties agree otherwise in writing.